*Can Only be Sold w/CTM
| SPROWTSELL | Setup fee
|
Setup fee
Additional for CRM Integration |
Monthly fee
Use of Software & Support |
Monthly fee
Additional for CRM Integration |
|---|---|---|---|---|
|
CALL CENTER BUNDLE (CTM + Call Scripts) |
In person: $8,500 Virtual:$6,000 |
$4,000 | $600 per month + Usage |
$4,000 |
|
CTM PHONE SYSTEM (Webform Integration, Speedlead, Click to text, & Live Chat) |
In person: $7,500 Virtual: $5,000 |
$3,000 | $400 per month + usage |
$250 |
|
CALL SCRIPTS |
$1,500 | $5000 | $300 per month |
$150 *Only offered for PP |
|
TECH LEAD FORM (Covers the cost of texting and email usage) |
$300 | $350 *Only offered for PP |
$175.00 per month |
$150 *Only offered for PP |
|
SPEEDLEAD (Form triggers call to CSR) |
In person: $8,500 Virtual: $6,000 |
$4000 | $6,000 per month + Usage |
$4,000 |
|
EBOOKING |
$2,000 | N/A | $250 per month |
N/A |
|
CLICK TO TEXT (For customers not using the phone system) |
$250 | N/A | $75 per month + Usage |
N/A |
|
*USAGE PRICING |
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|
PHONE #S: $1.025 - $1.64 / mo / number LIVE CHAT USERS: $15/user/mo
|
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|
MINUTES: $0.019 - $0.044 / min INTER OFFICE VIDEO CALLING: (Free-included with system)
|
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|
TEXTS: $0.01 - $0.05 /message
|
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|
- If customers choose not keep CM support after the install, it will be $299/month for the phone system. This is not an option unless they specifically request to cancel support and is the same CTM charges for the phone system if they were to purchase it through them directly - All PR integrations require access to PR API, they charge 30% of the customers total bill to cover API access - Real Green SA5 integration does not require an API fee (w/ our partnership) and Coalmarch by Workwave will request API access on client's behalf |
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Services
Company will provide VOIP phone system and setup as well as integration with Third-Party Providers, as defined below (known as the “CRM Connection”).
Service Levels
Customer will notify Company immediately of learning of any significant problem by sending an email to support.coalmarch.com (a “Support Request”). Customer request(s) for assistance shall be sent to support.coalmarch.com. Company will respond to Support Request within twenty-four (24) hours if Support request is submitted Monday to Thursday 8am-5pm EST. Otherwise, Support Request will be responded to on the next business day. Should Company fail to respond within the aforementioned time frame, Customers sole remedy is escalation to Company management.
Remote Access
Upon reasonable notice by Company to Customer, Customer shall grant Company Remote Access to Customer’s network to allow Company the ability to provide Service(s) and support.
Integration
Client understands that in order to have the integration, they must house their CTM account under Coalmarch by Workwave's agency account. If the Client would like to take control of their account or move their CTM account into another agency's CTM account, Coalmarch by Workwave will have to remove the integration before transferring. If another agency needs access to the CTM account, we can provide up to Report Manager level access in CTM.
DownTime
Company is not liable for any Downtime due to service outages from Third-Party Providers, including but not limited to API outages. “Downtime” means the unavailability or critical degradation of a service provided by a third-party provider. Third-Party Providers, include but are not limited to CallTrackingMetrics®, Google Cloud®, and PestPac®, PestRoutes®, or Real Green® Service Assistant 5 (known as the “Third-Party Providers”). It shall be the responsibility of Customer to work with the Third-Party Provider directly to resolve Third-Party Provider Downtime issues.
Updates
Any future Third-Party Provider updates or releases that affect the Services integration will be evaluated by Company and Customer will be notified of any updates, changes, or optional charges for usage as they become available.
Prior Usage
Any usage of new releases, updates, modules or changes within the Third-Party Provider software by the Customer prior to integration with the Services will be the full and complete responsibility of the Customer; the Customer will be fully liable for any and all issues as a result of this usage prior to Company’s release of a new integration.
Network Speed
Company is not liable for any Service performance issues related to Customer failing to meet system and network requirements as previously provided in the Sales Intro Packet. Should Company require, Customer agrees, at Customer’s sole responsibility and expense, to upgrade Customer’s internet connection prior to Services being provided.
Third-Party Provider Service Agreements
Customer understands that in order for certain Services to be provided, Customer must agree to any Third-Party Provider Services Agreements Privacy Policy terms and conditions, and End User Licenses (the “Third-Party Agreements”). Company reserves the right to terminate this Agreement immediately and without refund should Customer fail to agree to Third-Party Agreements. Customer will only receive certain Third-Party Provider services if Customer elects to receive them under Exhibit C “Authorization for Charges.”